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Terms & Conditions

Last updated: 30 June 2026

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These Terms & Conditions ("Terms") govern your use of elladamatocoaching.com (the "Website") and any coaching, advisory, or related services provided by Ella Damato Coaching & Advisory ("we", "us", "our"). By accessing the Website or booking a service with us, you agree to be bound by these Terms. If you do not agree with any part of these Terms, please do not use the Website or our services.

This is a generic template and should be reviewed and tailored, ideally with input from a solicitor, to reflect our actual services, pricing, and policies before publication.

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1. About Us

Ella Damato Coaching & Advisory provides coaching and advisory services. We are based in the United Kingdom and these Terms are governed by the laws of England and Wales.

Contact details:

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2. Definitions

  • "Client", "you", "your" refers to any individual or organisation using the Website or engaging our services.

  • "Services" refers to coaching, advisory, consultation, or related sessions, programmes, or content provided by us, whether delivered online, by phone, or in person.

  • "Content" refers to all text, graphics, materials, resources, and other content made available on the Website or as part of the Services.

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3. Use of the Website

By using the Website, you agree to:

  • Use the Website only for lawful purposes and in a manner that does not infringe the rights of, or restrict or inhibit the use of, the Website by anyone else

  • Provide accurate and complete information when making enquiries, bookings, or purchases

  • Not attempt to gain unauthorised access to any part of the Website or its systems

We reserve the right to restrict or terminate your access to the Website at our discretion, without notice, if we believe these Terms have been breached.

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4. Our Services

We offer coaching and advisory services as described on the Website. Specific details, including format, duration, and pricing, will be confirmed at the time of booking or as set out in a separate agreement or proposal.

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Our Services are intended to support personal and professional development. They are not a substitute for medical, psychiatric, psychological, financial, or legal advice. If you are experiencing a crisis or require professional support of this nature, please seek appropriate help from a qualified practitioner.

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5. Bookings and Payment

By booking a Service, you agree to pay the fees specified at the time of booking. Unless otherwise agreed in writing:

  • Full or partial payment may be required in advance of a session or programme

  • Prices are listed in GBP and may be subject to change without notice for future bookings

  • Payment is processed securely via our designated payment provider

We reserve the right to refuse or cancel a booking at our discretion, for example where a session is not available or where payment has not been received.

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6. Cancellations and Rescheduling

We understand that plans can change. Our general approach to cancellations and rescheduling is as follows, though this may vary depending on the specific Service or package booked:

  • Cancellations or rescheduling requests made with reasonable notice (e.g. at least 24-48 hours before a scheduled session) may be accommodated without charge

  • Late cancellations or no-shows may be charged in full or forfeit any prepaid fees, at our discretion

  • We reserve the right to reschedule or cancel a session due to illness, emergency, or unforeseen circumstances, in which case we will offer an alternative time or, where appropriate, a refund

Specific cancellation terms for a particular programme or package will be confirmed at the time of booking.

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7. Refunds

Refund eligibility depends on the nature of the Service purchased and will be communicated at the point of sale. Where required by law, including under the Consumer Contracts Regulations, you may be entitled to a cooling-off period for certain types of purchases made online. Please contact us to discuss any refund request.

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8. Intellectual Property

All Content on the Website, including text, graphics, logos, images, and any coaching materials, frameworks, or resources provided as part of our Services, is owned by or licensed to Ella Damato Coaching & Advisory and is protected by copyright and other intellectual property laws.

You may not reproduce, distribute, modify, or create derivative works from any Content without our prior written consent, except for your own personal, non-commercial use in connection with the Services you have purchased.

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9. Confidentiality

We respect the confidentiality of information shared during coaching and advisory sessions. We will not disclose personal or sensitive information shared by a Client to third parties, except where required by law, where there is a risk of harm to yourself or others, or with your explicit consent.

Clients are also encouraged to respect the confidentiality of any group sessions, workshops, or shared materials.

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10. Client Responsibilities

To get the most from our Services, you agree to:

  • Engage honestly and openly in sessions

  • Take responsibility for decisions and actions taken as a result of coaching or advisory sessions

  • Inform us of any relevant health, wellbeing, or other considerations that may affect your participation

Coaching and advisory outcomes depend significantly on your own engagement and effort, and we cannot guarantee specific results.

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11. Limitation of Liability

To the fullest extent permitted by law, Ella Damato Coaching & Advisory shall not be liable for any indirect, incidental, or consequential loss or damage arising from your use of the Website or participation in our Services. Nothing in these Terms excludes or limits our liability for death or personal injury caused by negligence, fraud, or any other liability that cannot be excluded or limited under English law.

Our total liability to you in connection with any Service shall not exceed the total fees paid by you for that Service.

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12. Website Availability

We aim to keep the Website available and functioning correctly, but we do not guarantee uninterrupted or error-free access. We are not liable for any loss arising from the Website being temporarily unavailable, including for maintenance or technical issues.

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13. Third-Party Links

Our Website may contain links to third-party websites or services. We are not responsible for the content, accuracy, or practices of these third parties, and including such links does not imply endorsement.

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14. Data Protection

Any personal data you provide to us is handled in accordance with our Privacy Policy, available at elladamatocoaching.com, which forms part of these Terms.

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15. Changes to These Terms

We may update these Terms from time to time to reflect changes in our Services, business practices, or legal requirements. Any changes will be posted on this page with an updated revision date. Continued use of the Website or our Services after changes are posted constitutes acceptance of the updated Terms.

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16. Termination

We reserve the right to suspend or terminate your access to the Website or our Services at our discretion, including in cases of breach of these Terms, without affecting any rights or obligations that arose prior to termination.

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17. Governing Law

These Terms are governed by and construed in accordance with the laws of England and Wales. Any disputes arising from these Terms or your use of the Website or Services shall be subject to the exclusive jurisdiction of the courts of England and Wales.

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18. Contact Us

If you have any questions about these Terms & Conditions, please contact us:

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